A Simple Kiosk Experience
If you were only buying a few groceries or needed a money withdrawal you would be good, however if you had a more complicated deal you may have required help. If it was a more intricate banking deal you typically would go to your bank or credit union branch and stand in line for the next offered bank teller?
While a video teller offers virtual help you would experience from a teller, the bank staff member is really completing the deal for you. In contrast, a Personal Teller Machine permits you to finish your transactions by yourself, with teller assistance on hand just if you need it.
Video Teller for ATMs
A video teller can offer an ATM banking customer assistance with a remote teller through video line. The consumer can complete standard ATM deals and get remote assistance for more complex deals. For instance, if a banking consumer wants to make a split deposit, a video teller would take control of the deal for the client. See this mypaymentsavvy.com for more information about payment savvy.
Scenarios where video teller makes good sense:
24/7 Access - because the tellers are off-site, banks and credit unions can have resources to support these client transactions beyond the normal 8 - 5 hours.
Consultation - this option can likewise provide banking consultative services in branches that personnel may not otherwise have access to the banking expertise
Personal Teller Machine Advantages
Personal Teller Machines were developed particularly to fill the need for in-branch transactions without the requirement of the teller, but with the capabilities that can go beyond a video teller machine. For example, a customer can get a cashier's check using the PTM with no support needed from bank staff.
Cost is likewise a factor. Personal Teller Machines are typically half the expense of the video teller machine, even without the resources staffed to support the video teller sessions. For in-branch self-service deals, the Personal Teller Machine is ideal. This is a machine that branches ought to be thinking about in order to end up being a Branch of the Future.